Protecting your personal information is our priority. This Privacy Statement applies to and Artshop and governs data collection and use. For the purposes of this Privacy Policy, unless otherwise noted, all references to Artshop include The Artshop site is an e-commerce site. By using the Artshop website, you consent to the data practices described in this statement.


Collection of your personal information

In order to better offer you the products and services offered on our website, the website may collect personal information such as:

- Name and surname

- Postal adress

- Email address

- Phone number

If you purchase Artshop products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

Collection of personal information

When you visit, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. Please see the list below for more information about the personal information we collect and why.

 • Information about the device

  • Purpose of Collection: To accurately load the Site for you and to analyze Site usage to optimize our Site.
  • Collection Source: Collected automatically when you access our site using cookies, log files, web beacons, tags or pixels.
  • Commercial Disclosure: Shared with our processor Horoshop
  • Personal information collected web browser version, IP address, time zone, cookie information, which sites or products you view, search terms and how you interact with the Site.

• Order information

    • Purpose of collection: to provide you with products or services to fulfill our contract, process your payment information, arrange delivery and provide you with invoices and/or order confirmations, communicate with you, verify orders our for potential risks or fraud and, if consistent with the preferences you have shared with us, to provide you with information or advertising about our products or services.
    • Collection Source: Received from you.
    •  Commercial Disclosure: Submitted to our processor Horoshop.
    • Personal information collected: name, billing address, shipping address, payment information (including credit card numbers, paypal account, email address and phone number.

• Customer Support Information

  • Purpose of Collection: To provide customer support.
  • Collection Source: Received from you

Sharing of Personal Information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you as described above. E.g:

  • We use Horoshop to power our online store. You can learn more about how Horoshop uses your data.
  • We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral advertising

As described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. E.g:

  • We use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your personal information here: https://www. Google. com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools. Google. com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases and your interaction with our advertising on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through cookies or other similar technologies (which you may consent to depending on your location).
  • We use Horoshop to display ads on other websites with our advertising partners to customers who have purchased from other Horoshop sellers and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Horoshop so that other Horoshop merchants can make offers that may be of interest to you.

For more information on how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") educational page at




In addition, you may opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at:

Use of personal information

We use your personal information to provide you with our services, which include: offering products for sale, processing payments, shipping and fulfilling your order, and informing you about new products, services and offers.

Legal basis

In accordance with the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information on the following legal bases:

  • Your consent;
  • Execution of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task of public interest;
  • For our legitimate interests that do not override your fundamental rights and freedom.


When you place an order through the Site, we retain your personal information for our records until you ask us to delete that information. For more information about your right to erasure, see the "Your Rights" section below.

Automatic decision making

If you are a resident of the EEA, you have the right to object to processing that is based solely on automated decision-making (including profiling) where such decision-making has legal effects on you or significantly affects you in other way.

We do NOT engage in fully automated decision-making that has legal or other significant consequences using customer data.

Our processor, Good, uses limited automated decision-making to prevent fraud that has no legal or other significant consequences for you.

Services that include elements of automated decision-making include:

  • Temporary blacklisting of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
  • Temporary blacklisting of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.


Your rights:

General GDPR

If you are a resident of the EEA, you have the right to access the personal information we hold about you, transfer it to the new service and request that your personal information be corrected, updated or deleted. If you wish to exercise these rights, please contact us using the contact information provided above.


A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use a number of different cookies, including functional, performance, advertising, social and content cookies. Cookies improve your browsing experience by allowing a website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information every time you return to the site or navigate from page to page. Cookies also provide information about how people use a website, for example whether they are visiting for the first time or are frequent visitors.

We use the following cookies to optimize your experience on our site and to provide you with our services.

The length of time a cookie stays on your computer or mobile device depends on whether it is a "persistent" cookie or a "session" cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and last between 30 minutes and two years from the time they are loaded on your device.

You can control and manage cookies in a variety of ways. Please note that deleting or blocking cookies may have a negative impact on your user experience and some parts of our website may not be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. More information on how to change your browser settings or how to block, manage or filter cookies can be found in your browser's help file or on sites such as:

In addition, please note that blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or to opt out of certain uses of your information by these parties, please follow the instructions in the Behavioral Advertising section above.

Do not follow

Please note that because there is no industry consensus on how to respond to Do Not Track signals, we do not change our data collection and usage practices when we detect such a signal from your browser.


We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.


As mentioned above, if you wish to make a complaint, please contact us by email or post using the details provided in the Contact Us section above.

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the competent data protection authority. You can contact your local data protection authority or our supervisory authority.